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Track My Order

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Where your order is

You'll get emails from us at each step. Look for messages from OwnMelody at the email address you used at checkout. Check your spam and promotions folders too.

The order timeline
Step What happens How long
1. Your song We write your song and load it onto your gift. We email you a link to your song's listening page. 3–5 business days
2. Making your gift Once your song is final, we make your gift. Magnet: 3–5 business days
Crochet dolls: 10–14 business days
3. Shipping We ship your gift and email you a tracking link. United States: 5–10 business days
Canada, UK, Australia: 7–14 business days
Rest of the world: 10–21 business days

Business days don't include weekends or public holidays. These times are estimates.

If you added Song Preview + 3 Revisions, we email you a preview in 3–5 business days. Each revision takes 1–2 business days. We make your gift after you approve. That time comes before step 2.

Where to find your tracking email

When your gift ships, we email you a tracking link. It's the fastest way to see where your parcel is. It can take 24 to 48 hours after that email before the carrier's first tracking update shows up. That's normal.

My song hasn't arrived
  • Check your spam and promotions folders.
  • Check the email address on your order confirmation. A small typo sends everything to the wrong inbox.
  • If it's been more than 5 business days since you ordered, email us.
My order is late
  • Look at the timeline above. Shipping starts after your gift is made, and the gift is made once your song is final.
  • If tracking hasn't moved for 5 business days, email us.
  • If it says delivered but nothing is there, check around your door and with neighbors. If it's still missing after 24 hours, email us.
Arrived damaged or wrong?

Email us within 30 days of delivery with a photo or short video. That includes a player that doesn't work. We'll send a free replacement or a refund.

Changing an order

You can edit or cancel your order within 24 hours of ordering. Email us as soon as you can.

Email us

Write to support@ownmelody.com with your order number. It's in your confirmation email and starts with a #. We reply within 24 hours, 7 days a week.