Shipping policy
Shipping policy
Every OwnMelody order is personalized, so it ships in three steps: your song, your gift, then delivery.
Step 1: your song
We write your song within 3–5 business days of your order. We load it onto your gift's built-in MP3 player, and we email you a link to your song's own listening page.
If you added Song Preview + 3 Revisions ($4.49), we email you a preview in 3–5 business days instead. Each revision you ask for takes 1–2 business days. We make your gift only after you approve the song. This adds that time to your order.
Step 2: making your gift
We start making your gift once your song is final. Making time depends on the item:
- Song Fridge Magnet: 3–5 business days.
- Song Crochet Dolls (made from your photo): 10–14 business days.
Other personalized items will list their making time on the product page.
Step 3: shipping
| Destination | Delivery time |
|---|---|
| United States | 5–10 business days |
| Canada, United Kingdom, Australia | 7–14 business days |
| Rest of the world | 10–21 business days |
Business days don't include weekends or public holidays. Delivery times are estimates. Busy periods and customs checks can add a few days.
What it costs
- United States: flat $4.99 shipping.
- International: the rate depends on the destination and is shown at checkout, before you pay.
Tracking
We email you a tracking link as soon as your gift ships. It can take 24–48 hours before the carrier's first tracking update shows up. That's normal.
Customs and import charges
Orders shipped outside the United States may be charged import duties or taxes by the destination country. These are not included in our prices or shipping rates and are paid by the recipient.
Address changes
We ship to the address you enter at checkout. If it's wrong, email support@ownmelody.com within 24 hours of ordering and we'll correct it. Once an order has shipped, we can't reroute it.
Damaged, defective or wrong item
Email us within 30 days of delivery with a photo or short video. This includes a player that doesn't work. We'll send a free replacement or a refund. See our Refund Policy.
Lost parcels
If tracking hasn't moved for 5 business days, or it says delivered and nothing arrived, email us with your order number. We'll look into it with the carrier and get back to you.
Questions
Email support@ownmelody.com. We reply within 24 hours, 7 days a week.