Contact information

We're a small team, and a real person answers every message. We reply within 24 hours, 7 days a week.

If your question is about an order, include your order number. It's in your confirmation email and starts with a #.

Where is my order? Use the tracking link we email when your gift ships, or see Track My Order.
Need to edit or cancel an order? Email us within 24 hours of ordering.
Arrived damaged, defective or wrong? Email us within 30 days of delivery with a photo and we send a free replacement or a refund.
Want to approve the song first? Add the Song Preview + 3 Revisions option ($4.49) when you order. See our Terms of Service.
Player not working? Email us within 30 days of delivery with a photo or short video and we send a free replacement or a refund.