Refund policy
Refund policy
Personalized items
Everything we sell is made just for you, with your song, your answers and often your photo. Because of this, we can't accept returns or give refunds if you change your mind.
Want to hear the song first?
Add Song Preview + 3 Revisions ($4.49) when you order. We email you a preview, you can ask for up to 3 revisions, and we make your gift only after you approve. Without this option, we write your song, load it onto your gift and ship it. We don't offer free song changes. See our Terms of Service.
Damaged, defective or wrong item
If your item arrives damaged, defective or not what you ordered, email us within 30 days of delivery. This includes a player that doesn't work. Please attach a photo or short video of the problem. We'll send a free replacement or a refund, your choice. You don't need to send anything back.
How to ask
- Email support@ownmelody.com. Include your order number and a photo.
- We reply within 24 hours, 7 days a week to confirm.
- If you chose a refund, we process it within 3–5 business days to your original payment method.
Your bank or card provider may take a few extra days to show the refund.
Editing or cancelling an order
You can edit or cancel your order within 24 hours of placing it. Email us as soon as you can. After that, we may already be working on your song, so we can't promise a change.
Questions
Email support@ownmelody.com. We reply within 24 hours, 7 days a week.